bet299 Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context otherwise requires:

• "bet299", "we", "us", "our" refers to the bet299 platform, accessible at https://bet299.lat, and the entity operating it.
• "Platform" means the bet299 website, its subdomains, mobile-optimised versions, and all services made available through them.
• "Player", "you", "your" refers to any individual who registers an account on the Platform or uses any service offered through it.
• "Account" means the personal account registered by a Player on the Platform, through which the Player accesses betting, casino, and instant game services.
• "Balance" means the total amount of real-money funds held in a Player's Account at any given time, excluding any bonus funds subject to wagering requirements.
• "Bonus Funds" means any promotional credits, free bet credits, or matched deposit amounts credited to a Player's Account under a specific promotional offer, subject to wagering requirements before withdrawal.
• "Bet" means any wager placed on a sports event, casino game, or instant game through the Platform.
• "BDT" or "৳" means Bangladeshi Taka, the sole currency supported for real-money transactions on bet299.
• "Applicable Rules" means the sport-specific or game-specific rules published on the Platform that govern the settlement of individual bet types.
• "Responsible Gaming Tools" means the deposit limit, time-out, and self-exclusion features available to Players within their Account settings.

By accessing the bet299 Platform, registering an Account, or placing any Bet, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must not register an Account and must not use the Platform. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

To register and maintain an Account on bet299, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. bet299 does not permit persons under the age of 18 to register, deposit, or place bets under any circumstances.
• You must be acting on your own behalf as an individual, and not on behalf of any third party.
• You must not be a current employee, director, consultant, or close family member of a current employee or director, of bet299 or any of its affiliated service providers.
• You must not have been previously self-excluded or permanently closed from the bet299 Platform.
• You must have the legal capacity to enter into a binding agreement in your jurisdiction of residence.

Each Player may register one Account only on the bet299 Platform. The registration of multiple Accounts by the same individual, whether using different names, email addresses, mobile numbers, or payment methods, is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, current, and complete information. You undertake to update your Account information promptly if any of the details change. bet299 is not liable for any loss or inconvenience arising from your failure to maintain accurate Account information.

You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any other person. bet299 treats any activity carried out using your credentials as activity carried out by you, unless you have reported a suspected breach of security to [email protected] in advance of the activity in question.

bet299 reserves the right to verify your identity before processing any withdrawal. Acceptable identity documents include a valid National ID Card (NID), passport, or driving licence. Proof of the payment method used for deposit may also be requested.

Deposits: bet299 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200. Deposits are credited to your Account Balance promptly upon confirmation of receipt from the payment provider. bet299 does not charge a fee for standard deposits, although your mobile wallet provider may apply their own transaction fees.

Withdrawals: Withdrawal requests are processed to the same payment method used for the original deposit. The minimum withdrawal amount is ৳500. Withdrawals are typically processed within 24 hours of request submission, subject to any identity verification requirements that may apply. bet299 reserves the right to request supporting documentation before approving a withdrawal.

Currency: All transactions on the bet299 Platform are denominated in Bangladeshi Taka (BDT). bet299 does not support deposits or withdrawals in foreign currencies.

Suspicious Transactions: bet299 reserves the right to delay or decline any withdrawal request where there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such circumstances, bet299 may request additional verification documents before proceeding.

All Bets placed on the bet299 Platform are subject to the Applicable Rules in force for the relevant sport or market at the time the Bet is accepted and confirmed by bet299's systems. Confirmation of a Bet is indicated by a unique bet reference number issued to the Player.

Odds: All odds displayed on bet299 are subject to change up to the moment a Bet is confirmed. bet299 reserves the right to limit the maximum stake accepted on any market, and to decline a Bet without providing a reason.

In-Play Betting: In-play betting markets on cricket, football, and other sports are offered at bet299's discretion. Bets placed during a live event are accepted subject to a brief delay to account for data feed latency. bet299 is not responsible for any delay between live action and the odds displayed on the Platform.

Voided Bets: A Bet may be voided by bet299 in the following circumstances: the event is cancelled or abandoned; the relevant market is suspended at the time the Bet was placed due to a technical error; or manifestly incorrect odds were displayed due to a pricing error. In all cases of voiding, the original stake is returned to the Player's Account Balance.

Cricket Markets: For BPL, IPL, T20 World Cup, ICC events, and bilateral series involving the Bangladesh Tigers, match result markets are settled on the official result declared by the relevant governing body. Specific market rules (e.g., top batsman, total runs, method of first dismissal) are published on the relevant bet page.

The bet299 casino and instant games section offers titles provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game outcomes in all slot and instant game titles are determined by certified random number generators (RNGs) operated by the respective game studio. bet299 does not control or influence individual game outcomes.

Live casino games streamed by Evolution Gaming, Pragmatic Play Live, and Ezugi are subject to the rules displayed within each live table environment. In the event of a disconnection during a live casino game, the hand or round in progress will be resolved according to the game studio's own disconnection policy, details of which are available within the game interface.

The theoretical return-to-player (RTP) percentages for all slot titles are as published by the respective game studio. These figures represent long-term statistical averages and do not guarantee any specific outcome for an individual session.

bet299 may from time to time offer bonuses, free bets, cashback promotions, and other incentives to registered Players. All such offers are subject to the specific terms published alongside each promotion, including but not limited to:

• Wagering Requirements: The number of times Bonus Funds must be wagered before a withdrawal may be requested.
• Minimum Odds: Where applicable, the minimum odds at which qualifying bets must be placed for wager contributions to count toward the wagering requirement.
• Time Limits: The period within which the wagering requirement must be satisfied. Bonus Funds not wagered within the specified period will be forfeited.
• Game Restrictions: Where specified, certain game categories (e.g., certain slots or table games) may contribute at a reduced rate or not at all toward the wagering requirement.

Each promotion is available to one Account per household, per device, and per IP address. bet299 reserves the right to withdraw any promotional offer, amend its terms, or disqualify a Player from a promotion where there is evidence of abuse, including the registration of multiple Accounts for the purpose of claiming a bonus more than once.

bet299 is committed to promoting responsible gambling and maintaining a safe environment for all Players. The following tools are available to every registered Player and may be activated at any time from within the Account settings or by contacting [email protected]:

• Deposit Limits: Set a daily, weekly, or monthly maximum deposit amount. Once set, a deposit limit takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period.
• Time-Out: Temporarily suspend access to your Account for a period of 24 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, deposit, or place any Bet.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the bet299 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

If you believe your gambling is becoming problematic, we strongly encourage you to contact our support team at [email protected]. Our team is trained to respond sensitively to responsible gaming concerns and can activate any of the above tools on your behalf immediately. For further guidance, visit our Responsible Gaming page.

The following conduct is strictly prohibited on the bet299 Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of Balance, and permanent exclusion from the Platform:

• Registering more than one Account on the Platform.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Using automated betting software, bots, scripts, or any other mechanical or electronic means to place Bets on the Platform.
• Engaging in collusion with other Players or third parties to manipulate the outcome of any Bet or game.
• Exploiting errors, bugs, or technical malfunctions in the Platform's software to gain an unfair advantage.
• Attempting to launder funds through the Platform or using the Platform for any illegal financial purpose.
• Sharing Account credentials with any third party or permitting any third party to use your Account.
• Placing Bets on behalf of any other person as part of a syndicate or commercial betting operation without prior written consent from bet299.
• Engaging in any form of matched betting, arbitrage betting, or bonus abuse that is designed to exploit promotional offers in a manner inconsistent with their intended purpose.

All content on the bet299 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, is the property of bet299 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial use only. You must not copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform without the prior written consent of bet299.

To the fullest extent permitted by applicable law, bet299 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

bet299's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms shall not exceed the amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

bet299 makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance may result in temporary unavailability of some or all Platform features.

bet299 reserves the right to amend these Terms and Conditions at any time. Amendments will be posted on this page with an updated effective date. Where an amendment is material — that is, where it significantly affects your rights or obligations as a Player — bet299 will endeavour to notify registered Players via the email address associated with their Account at least 7 days before the amendment takes effect.

If you do not accept any amendment to these Terms, you must stop using the Platform and may request closure of your Account by contacting [email protected]. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and bet299 arising from your use of the Platform, we encourage you to contact us in the first instance at [email protected] so that we can attempt to resolve the matter informally.

bet299 aims to respond to all formal dispute submissions within 5 business days (Bangladesh Standard Time, UTC+6). Where a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the competent courts applicable to the matter.

Nothing in these Terms limits your statutory rights as a consumer under any applicable law that cannot be excluded or limited by contract.

If you have any questions about these Terms and Conditions, wish to exercise any rights described herein, or need to report a concern about your Account or the Platform, please contact the bet299 support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 2 hours (Bangladesh Standard Time, UTC+6)

For responsible gaming enquiries, including requests to activate deposit limits, time-out periods, or self-exclusion, please use the same email address and mark your message as urgent. Responsible gaming requests are prioritised and actioned immediately upon receipt during staffed hours.