bet299 Privacy Policy

bet299 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or registers on the bet299 platform at https://bet299.lat (the "Platform"). This Privacy Policy sets out in clear terms what personal data we collect from you, how we use it, how we protect it, and the rights available to you in relation to that data.

This Policy applies to all players registered with bet299, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any other individuals who interact with the Platform in any capacity.

By registering an account on bet299 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.

bet299 collects personal data from you in the following categories:

Registration Data: When you create a bet299 account, we collect your full name, date of birth, mobile phone number, email address, and residential address. This information is required to verify your identity and comply with our age verification obligations.

Identity Verification Documents: To process withdrawals or where required by our compliance procedures, we may collect copies of your National ID Card (NID), passport, or driving licence, as well as a photograph or selfie for liveness verification purposes.

Transaction Data: We maintain records of all deposits and withdrawals processed through your account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay), the transaction amount in BDT, and the date and time of each transaction.

Betting & Gaming Activity: We record details of all bets placed through your account, including the markets selected, stake amounts, odds accepted, and settlement outcomes. This data is used for account management, dispute resolution, and responsible gaming monitoring.

Technical & Device Data: We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

Communications Data: If you contact bet299 via email or our support channels, we retain records of that correspondence, including the content of your messages and any attachments you provide.

bet299 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your bet299 account, including processing login requests and updating account settings.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity prior to processing withdrawals or in response to compliance requests.
• Transaction Processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, or Upay) and to maintain accurate financial records associated with your account.
• Fraud & Security Monitoring: To detect and investigate suspicious account activity, unauthorised access attempts, collusion, matched betting abuse, and other conduct that may breach our Terms and Conditions.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to administer deposit limits, time-out periods, and self-exclusion requests at your request or at our discretion where we have welfare concerns.
• Customer Support: To respond to enquiries, complaints, and requests submitted to the bet299 support team, and to maintain a record of those interactions for quality assurance purposes.
• Legal Compliance: To fulfil our obligations under applicable law and to respond to lawful requests from regulatory or law enforcement authorities where required.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the Platform's features, performance, and user experience.

bet299 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to fulfil our obligations to you under the bet299 Terms and Conditions — for example, operating your account, processing deposits and withdrawals, and settling bets.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, such as fraud prevention, security monitoring, and Platform performance analysis, provided those interests are not overridden by your own data protection rights.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory obligations, including identity verification, record-keeping, and responding to lawful requests from competent authorities.
• Consent: Where we rely on your consent as the legal basis for a specific processing activity, we will obtain that consent clearly and separately. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out prior to withdrawal.

bet299 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: We share the minimum necessary transaction data with bKash, Nagad, Rocket, and Upay solely for the purpose of processing your deposit or withdrawal requests. These providers operate under their own privacy policies and are bound by contractual data protection obligations when processing data on behalf of bet299.
• Identity Verification Providers: Where identity verification is conducted with the assistance of a third-party verification service, we share only the documents and data strictly required for that verification process.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to operate their games within the Platform. No financial or identity data is passed to game studios.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law or in response to a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the bet299 business, personal data held by bet299 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

The bet299 Platform uses cookies and similar tracking technologies to support certain Platform functions and to improve your browsing experience. Cookies are small text files placed on your device by the Platform. They do not contain executable code and cannot carry viruses.

bet299 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as secure login sessions, bet slip management, and account balance display. The Platform cannot operate correctly without them.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data is used solely to improve Platform performance.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting or previously viewed game categories — to provide a more personalised experience on subsequent visits.

You may configure your browser settings to refuse or delete cookies at any time. However, disabling strictly necessary cookies will impair core Platform functionality, including the ability to maintain a logged-in session.

bet299 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with bet299, and for a period of five years following account closure, to support any subsequent compliance reviews, dispute resolution requirements, or legal proceedings.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction.
• Identity Verification Documents: Copies of identity documents are retained for the duration of your account relationship and for five years following account closure.
• Support Communications: Records of customer support interactions are retained for two years from the date of the most recent communication in that thread.
• Technical & Log Data: Server logs and session data are retained for up to 12 months, after which they are permanently deleted or anonymised.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, bet299 will securely delete or permanently anonymise that data.

bet299 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bet299 Platform.
• Encrypted storage of account passwords using industry-standard hashing algorithms. bet299 staff cannot view your password in plain text.
• Role-based access controls that restrict internal access to personal data to authorised personnel with a legitimate need to access it.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Automatic session expiry and forced re-authentication after periods of account inactivity.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, bet299 will notify affected players promptly via the email address registered to their account and will take immediate remediation steps.

As a registered player on bet299, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected].

bet299 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The bet299 Platform is strictly intended for adults aged 18 years and above. bet299 does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without notice.

Parents and guardians who believe that a minor in their care may have registered on the bet299 Platform are encouraged to contact us immediately at [email protected] so that the matter can be addressed promptly. bet299 also recommends the use of parental control software to prevent minors from accessing online gambling platforms.

The bet299 Platform does not include links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by bet299 through the Platform at https://bet299.lat. bet299 accepts no responsibility for the privacy practices of any external websites or services that are not operated by bet299.

bet299 reserves the right to amend this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account at least 7 days before the amendment takes effect.

The updated Privacy Policy will be published on this page with a revised effective date. We encourage you to review this page periodically to remain informed about how bet299 protects your data. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data security concern, please contact the bet299 data support team using the details below:

• Email: [email protected]
• Subject Line (for data requests): Privacy / Data Rights Request
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 2 hours for general queries (Bangladesh Standard Time, UTC+6); up to 30 days for formal data rights requests

For responsible gaming enquiries relating to your account data — such as verifying the data used to set a deposit limit or self-exclusion — please include your registered username in your message so that your request can be processed promptly.